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Message boards : Problems and Help : PrimeGrid vanished on BOINC and can't connect to any projects.

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Profile Rafael
Volunteer tester
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Joined: 22 Oct 14
Posts: 857
ID: 370496
Credit: 304,460,787
RAC: 90,214
321 LLR Turquoise: Earned 5,000,000 credits (6,975,684)Cullen LLR Turquoise: Earned 5,000,000 credits (6,231,526)ESP LLR Turquoise: Earned 5,000,000 credits (6,103,479)Generalized Cullen/Woodall LLR Turquoise: Earned 5,000,000 credits (6,182,588)PPS LLR Turquoise: Earned 5,000,000 credits (6,346,543)PSP LLR Turquoise: Earned 5,000,000 credits (6,252,934)SoB LLR Turquoise: Earned 5,000,000 credits (6,187,450)SR5 LLR Turquoise: Earned 5,000,000 credits (6,764,477)SGS LLR Turquoise: Earned 5,000,000 credits (6,557,795)TRP LLR Turquoise: Earned 5,000,000 credits (6,155,477)Woodall LLR Turquoise: Earned 5,000,000 credits (6,108,237)321 Sieve Ruby: Earned 2,000,000 credits (2,977,459)Generalized Cullen/Woodall Sieve (suspended) Jade: Earned 10,000,000 credits (10,037,204)PPS Sieve Jade: Earned 10,000,000 credits (10,305,147)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Ruby: Earned 2,000,000 credits (2,000,053)TRP Sieve (suspended) Ruby: Earned 2,000,000 credits (2,030,160)AP 26/27 Jade: Earned 10,000,000 credits (10,253,048)GFN Sapphire: Earned 20,000,000 credits (26,233,464)PSA Double Bronze: Earned 100,000,000 credits (170,758,062)
Message 135413 - Posted: 8 Dec 2019 | 13:45:38 UTC

When I turn boinc on, it says I have nothing attached and prompts me connect to a project, but nothing shows up on the list (neither PG nor any other regular projects). Additionally, it doesn't recognize PG and the tasks it was running, even though the files are apparently all still there when I look through Windows Explorer. I have no idea what's going on.

If it helps, here is the event log.

12/8/2019 10:39:18 AM | | cc_config.xml not found - using defaults 12/8/2019 10:39:18 AM | | Starting BOINC client version 7.14.2 for windows_x86_64 12/8/2019 10:39:18 AM | | log flags: file_xfer, sched_ops, task 12/8/2019 10:39:18 AM | | Libraries: libcurl/7.47.1 OpenSSL/1.0.2g zlib/1.2.8 12/8/2019 10:39:18 AM | | Data directory: C:\ProgramData\BOINC 12/8/2019 10:39:18 AM | | Running under account Rafael 12/8/2019 10:39:18 AM | | [error] Couldn't parse account file account_www.primegrid.com.xml 12/8/2019 10:39:18 AM | | [error] Couldn't parse statistics_www.primegrid.com.xml 12/8/2019 10:39:18 AM | | CAL: ATI GPU 0: AMD Radeon HD 6350/6450/7450/7470/R5 230 series (Caicos) (CAL version 1.4.1848, 1024MB, 991MB available, 400 GFLOPS peak) 12/8/2019 10:39:18 AM | | Host name: RAFAEL-RYZEN 12/8/2019 10:39:18 AM | | Processor: 12 AuthenticAMD AMD Ryzen 5 3600 6-Core Processor [Family 23 Model 113 Stepping 0] 12/8/2019 10:39:18 AM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 htt pni ssse3 fma cx16 sse4_1 sse4_2 movebe popcnt aes f16c rdrandsyscall nx lm avx avx2 svm sse4a osvw ibs skinit wdt tce topx page1gb rdtscp fsgsbase bmi1 12/8/2019 10:39:18 AM | | OS: Microsoft Windows 10: Professional x64 Edition, (10.00.18363.00) 12/8/2019 10:39:18 AM | | Memory: 15.95 GB physical, 18.33 GB virtual 12/8/2019 10:39:18 AM | | Disk: 111.22 GB total, 37.22 GB free 12/8/2019 10:39:18 AM | | Local time is UTC -3 hours 12/8/2019 10:39:18 AM | | No WSL found. 12/8/2019 10:39:18 AM | | General prefs: from http://www.worldcommunitygrid.org/ (last modified 30-Jul-2018 20:37:42) 12/8/2019 10:39:18 AM | | Host location: none 12/8/2019 10:39:18 AM | | General prefs: using your defaults 12/8/2019 10:39:18 AM | | Reading preferences override file 12/8/2019 10:39:18 AM | | Preferences: 12/8/2019 10:39:18 AM | | max memory usage when active: 8167.67 MB 12/8/2019 10:39:18 AM | | max memory usage when idle: 14701.81 MB 12/8/2019 10:39:18 AM | | max disk usage: 27.22 GB 12/8/2019 10:39:18 AM | | max CPUs used: 6 12/8/2019 10:39:18 AM | | (to change preferences, visit a project web site or select Preferences in the Manager) 12/8/2019 10:39:18 AM | | Setting up project and slot directories 12/8/2019 10:39:18 AM | | Checking active tasks 12/8/2019 10:39:18 AM | | Setting up GUI RPC socket 12/8/2019 10:39:18 AM | | Checking presence of 0 project files 12/8/2019 10:39:18 AM | | This computer is not attached to any projects 12/8/2019 10:40:28 AM | | General prefs: from http://www.worldcommunitygrid.org/ (last modified 30-Jul-2018 20:37:42) 12/8/2019 10:40:28 AM | | Host location: none 12/8/2019 10:40:28 AM | | General prefs: using your defaults 12/8/2019 10:40:28 AM | | Reading preferences override file 12/8/2019 10:40:28 AM | | Preferences: 12/8/2019 10:40:28 AM | | max memory usage when active: 8167.67 MB 12/8/2019 10:40:28 AM | | max memory usage when idle: 14701.81 MB 12/8/2019 10:40:28 AM | | max disk usage: 27.22 GB 12/8/2019 10:40:28 AM | | max CPUs used: 6 12/8/2019 10:40:28 AM | | (to change preferences, visit a project web site or select Preferences in the Manager)

Profile Michael GoetzProject donor
Honorary cruncher
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Joined: 21 Jan 10
Posts: 13192
ID: 53948
Credit: 216,928,098
RAC: 36,032
The "Shut up already!" badge:  This loud mouth has mansplained on the forums over 10 thousand times!  Sheesh!!!Discovered the World's First GFN-19 prime!!!Discovered 1 mega primeFound 1 prime in the 2018 Tour de PrimesFound 1 prime in the 2019 Tour de PrimesFound 1 prime in the 2020 Tour de Primes321 LLR Ruby: Earned 2,000,000 credits (2,822,730)Cullen LLR Ruby: Earned 2,000,000 credits (2,005,249)ESP LLR Turquoise: Earned 5,000,000 credits (5,009,577)Generalized Cullen/Woodall LLR Ruby: Earned 2,000,000 credits (2,145,754)PPS LLR Jade: Earned 10,000,000 credits (12,841,928)PSP LLR Turquoise: Earned 5,000,000 credits (5,197,957)SoB LLR Sapphire: Earned 20,000,000 credits (34,291,181)SR5 LLR Jade: Earned 10,000,000 credits (10,002,028)SGS LLR Ruby: Earned 2,000,000 credits (2,275,252)TRP LLR Ruby: Earned 2,000,000 credits (2,737,347)Woodall LLR Ruby: Earned 2,000,000 credits (2,195,123)321 Sieve Turquoise: Earned 5,000,000 credits (8,242,519)Cullen/Woodall Sieve (suspended) Ruby: Earned 2,000,000 credits (4,170,256)Generalized Cullen/Woodall Sieve (suspended) Turquoise: Earned 5,000,000 credits (5,059,304)PPS Sieve Sapphire: Earned 20,000,000 credits (20,114,159)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,035,522)TRP Sieve (suspended) Ruby: Earned 2,000,000 credits (2,051,121)AP 26/27 Jade: Earned 10,000,000 credits (10,114,260)GFN Emerald: Earned 50,000,000 credits (72,213,603)PSA Jade: Earned 10,000,000 credits (12,404,447)
Message 135414 - Posted: 8 Dec 2019 | 14:23:27 UTC

Easiest thing to do is uninstall BOINC, delete the data directory, and reinstall. That will of course kill all the tasks that were running.

You can also try restoring from backups -- assuming you have them. Even if you religiously backup your computer, you might not be backing up the BOINC directory. I don't.

You can also try to meticulously hand-repair whatever is wrong with BOINC.

Chances are, both the restore-from-backup and the repair-by-hand approaches will have the same end result as the just-delete-it-and-start-over approach, so if it were me, I wouldn't waste any time worrying about the lost tasks and just reinstall.


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Message boards : Problems and Help : PrimeGrid vanished on BOINC and can't connect to any projects.

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