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Message boards : Problems and Help : how to get credit back on a reset project

Author Message
bigsinky
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Joined: 11 Jun 11
Posts: 6
ID: 101863
Credit: 163,122,989
RAC: 2,084
321 LLR Silver: Earned 100,000 credits (486,141)Cullen LLR Silver: Earned 100,000 credits (167,151)ESP LLR Gold: Earned 500,000 credits (507,080)Generalized Cullen/Woodall LLR Silver: Earned 100,000 credits (351,786)PPS LLR Gold: Earned 500,000 credits (544,685)PSP LLR Bronze: Earned 10,000 credits (76,133)SoB LLR Amethyst: Earned 1,000,000 credits (1,754,185)SR5 LLR Bronze: Earned 10,000 credits (61,701)SGS LLR Bronze: Earned 10,000 credits (73,415)TRP LLR Bronze: Earned 10,000 credits (65,066)Woodall LLR Silver: Earned 100,000 credits (218,780)321 Sieve Gold: Earned 500,000 credits (523,891)Generalized Cullen/Woodall Sieve Ruby: Earned 2,000,000 credits (2,665,377)PPS Sieve Double Bronze: Earned 100,000,000 credits (142,388,893)AP 26/27 Bronze: Earned 10,000 credits (97,032)GFN Turquoise: Earned 5,000,000 credits (6,509,498)PSA Turquoise: Earned 5,000,000 credits (6,631,809)
Message 126726 - Posted: 12 Feb 2019 | 11:57:30 UTC

i reset PG by mistake and now my credits show 0. i had 137M. i cant do anything with the project. it just sits there. it wont take new tasks and i cant delete it. any suggestions on how to get my credits back

Profile mikey
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Joined: 17 Mar 09
Posts: 980
ID: 37043
Credit: 455,975,870
RAC: 90,655
321 LLR Gold: Earned 500,000 credits (511,386)Cullen LLR Gold: Earned 500,000 credits (510,818)ESP LLR Gold: Earned 500,000 credits (580,104)Generalized Cullen/Woodall LLR Gold: Earned 500,000 credits (564,210)PPS LLR Turquoise: Earned 5,000,000 credits (5,086,073)PSP LLR Gold: Earned 500,000 credits (686,232)SoB LLR Gold: Earned 500,000 credits (785,805)SR5 LLR Gold: Earned 500,000 credits (678,019)SGS LLR Turquoise: Earned 5,000,000 credits (5,095,282)TRP LLR Gold: Earned 500,000 credits (512,571)Woodall LLR Gold: Earned 500,000 credits (673,276)321 Sieve Ruby: Earned 2,000,000 credits (2,006,315)Cullen/Woodall Sieve (suspended) Gold: Earned 500,000 credits (944,431)Generalized Cullen/Woodall Sieve Sapphire: Earned 20,000,000 credits (20,813,253)PPS Sieve Double Silver: Earned 200,000,000 credits (335,808,988)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Ruby: Earned 2,000,000 credits (2,446,797)AP 26/27 Sapphire: Earned 20,000,000 credits (33,019,181)GFN Sapphire: Earned 20,000,000 credits (24,806,170)PSA Sapphire: Earned 20,000,000 credits (20,457,430)
Message 126732 - Posted: 12 Feb 2019 | 12:34:57 UTC - in response to Message 126726.

i reset PG by mistake and now my credits show 0. i had 137M. i cant do anything with the project. it just sits there. it wont take new tasks and i cant delete it. any suggestions on how to get my credits back


If you used something like BAM to install a project you must also use that to remove it. You have just over 134 million credits under your name so they aren't gone unless you had more than that.

Profile Michael GoetzProject donor
Volunteer moderator
Project administrator
Project scientist
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Joined: 21 Jan 10
Posts: 12589
ID: 53948
Credit: 182,130,831
RAC: 21,250
The "Shut up already!" badge:  This loud mouth has mansplained on the forums over 10 thousand times!  Sheesh!!!Discovered the World's First GFN-19 prime!!!Discovered 1 mega primeFound 1 prime in the 2018 Tour de PrimesFound 1 prime in the 2019 Tour de Primes321 LLR Ruby: Earned 2,000,000 credits (2,063,182)Cullen LLR Ruby: Earned 2,000,000 credits (2,005,249)ESP LLR Ruby: Earned 2,000,000 credits (2,001,789)Generalized Cullen/Woodall LLR Ruby: Earned 2,000,000 credits (2,145,754)PPS LLR Ruby: Earned 2,000,000 credits (2,770,189)PSP LLR Ruby: Earned 2,000,000 credits (2,632,269)SoB LLR Sapphire: Earned 20,000,000 credits (34,096,374)SR5 LLR Turquoise: Earned 5,000,000 credits (8,182,777)SGS LLR Ruby: Earned 2,000,000 credits (2,011,264)TRP LLR Ruby: Earned 2,000,000 credits (2,737,347)Woodall LLR Ruby: Earned 2,000,000 credits (2,195,123)321 Sieve Turquoise: Earned 5,000,000 credits (5,043,672)Cullen/Woodall Sieve (suspended) Ruby: Earned 2,000,000 credits (4,170,256)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,059,304)PPS Sieve Sapphire: Earned 20,000,000 credits (20,110,788)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,035,522)TRP Sieve (suspended) Ruby: Earned 2,000,000 credits (2,051,121)AP 26/27 Turquoise: Earned 5,000,000 credits (7,090,096)GFN Emerald: Earned 50,000,000 credits (64,593,307)PSA Jade: Earned 10,000,000 credits (10,135,447)
Message 126733 - Posted: 12 Feb 2019 | 12:54:39 UTC - in response to Message 126726.

i reset PG by mistake and now my credits show 0. i had 137M. i cant do anything with the project. it just sits there. it wont take new tasks and i cant delete it. any suggestions on how to get my credits back


Your credits are stored on the server, not on your computer. The only thing lost would be the tasks that were currently in progress on your computer when you detached.

Once you attach your computer to PrimeGrid again, it will show the correct credit. You do, however, need to use the SAME EMAIL ADDRESS as you used originally. Account identification is based on your email address.


____________
Please do not PM me with support questions. Ask on the forums instead. Thank you!

My lucky number is 75898524288+1

Profile DaveProject donor
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Joined: 13 Feb 12
Posts: 2503
ID: 130544
Credit: 741,463,875
RAC: 2,360,354
Found 2 primes in the 2018 Tour de Primes321 LLR Turquoise: Earned 5,000,000 credits (5,008,573)Cullen LLR Turquoise: Earned 5,000,000 credits (5,005,909)ESP LLR Turquoise: Earned 5,000,000 credits (5,003,216)Generalized Cullen/Woodall LLR Turquoise: Earned 5,000,000 credits (5,191,658)PPS LLR Turquoise: Earned 5,000,000 credits (5,105,746)PSP LLR Turquoise: Earned 5,000,000 credits (5,021,564)SoB LLR Turquoise: Earned 5,000,000 credits (8,851,996)SR5 LLR Turquoise: Earned 5,000,000 credits (5,000,482)SGS LLR Ruby: Earned 2,000,000 credits (3,530,897)TRP LLR Ruby: Earned 2,000,000 credits (3,501,055)Woodall LLR Ruby: Earned 2,000,000 credits (3,007,050)321 Sieve Amethyst: Earned 1,000,000 credits (1,412,494)Cullen/Woodall Sieve (suspended) Silver: Earned 100,000 credits (268,250)Generalized Cullen/Woodall Sieve Jade: Earned 10,000,000 credits (10,000,502)PPS Sieve Double Silver: Earned 200,000,000 credits (266,666,326)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Jade: Earned 10,000,000 credits (10,000,133)TRP Sieve (suspended) Jade: Earned 10,000,000 credits (10,000,970)AP 26/27 Double Bronze: Earned 100,000,000 credits (100,003,605)GFN Double Bronze: Earned 100,000,000 credits (100,000,025)PSA Double Bronze: Earned 100,000,000 credits (188,884,521)
Message 126734 - Posted: 12 Feb 2019 | 12:55:43 UTC

Try shutting down the BOINC manager, restarting machine to esnure all processes are killed & restarting BOINC manager.

AT Hiker
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Joined: 14 Aug 12
Posts: 103
ID: 161744
Credit: 256,352,314
RAC: 234,557
Generalized Cullen/Woodall LLR Bronze: Earned 10,000 credits (31,368)PPS LLR Ruby: Earned 2,000,000 credits (2,246,230)SR5 LLR Silver: Earned 100,000 credits (235,339)SGS LLR Gold: Earned 500,000 credits (500,635)Generalized Cullen/Woodall Sieve Gold: Earned 500,000 credits (513,917)PPS Sieve Double Bronze: Earned 100,000,000 credits (100,088,361)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,724,311)TRP Sieve (suspended) Gold: Earned 500,000 credits (557,005)AP 26/27 Sapphire: Earned 20,000,000 credits (47,460,777)GFN Double Bronze: Earned 100,000,000 credits (102,994,371)
Message 126741 - Posted: 12 Feb 2019 | 13:47:32 UTC

Does this

>Once you attach your computer to PrimeGrid again, it will show the correct credit. You do, however, need to use the SAME EMAIL ADDRESS as you used originally. Account identification is based on your email address.

mean you can't change your email address without a loss of credits?

AT Hiker

KeithProject donor
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Joined: 8 Dec 13
Posts: 345
ID: 284516
Credit: 290,407,695
RAC: 92,093
Discovered 1 mega primeFound 2 primes in the 2018 Tour de PrimesFound 3 primes in the 2019 Tour de Primes321 LLR Ruby: Earned 2,000,000 credits (2,438,872)Cullen LLR Turquoise: Earned 5,000,000 credits (5,009,911)ESP LLR Ruby: Earned 2,000,000 credits (3,038,451)Generalized Cullen/Woodall LLR Ruby: Earned 2,000,000 credits (4,992,280)PPS LLR Ruby: Earned 2,000,000 credits (4,707,143)PSP LLR Ruby: Earned 2,000,000 credits (2,436,657)SoB LLR Turquoise: Earned 5,000,000 credits (6,751,021)SR5 LLR Turquoise: Earned 5,000,000 credits (5,014,727)SGS LLR Turquoise: Earned 5,000,000 credits (5,009,588)TRP LLR Turquoise: Earned 5,000,000 credits (5,759,074)Woodall LLR Turquoise: Earned 5,000,000 credits (5,053,050)321 Sieve Turquoise: Earned 5,000,000 credits (5,002,887)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,004,494)PPS Sieve Double Bronze: Earned 100,000,000 credits (100,111,958)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,002,980)TRP Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,010,755)AP 26/27 Emerald: Earned 50,000,000 credits (57,539,976)GFN Emerald: Earned 50,000,000 credits (70,526,409)
Message 126742 - Posted: 12 Feb 2019 | 13:52:48 UTC - in response to Message 126741.
Last modified: 12 Feb 2019 | 13:53:11 UTC

Does this

>Once you attach your computer to PrimeGrid again, it will show the correct credit. You do, however, need to use the SAME EMAIL ADDRESS as you used originally. Account identification is based on your email address.

mean you can't change your email address without a loss of credits?

AT Hiker


You can change your email address without issue.
But if you attach PG with one email, then detach it, and then try to attach it with a different email then it's like attaching a new account.
At the top of the "Your Account" page there is a section for changing your email, password, etc.
____________
My Primes
Badge Score: 4*2 + 5*5 + 6*8 + 9*2 + 10*1 = 109

bigsinky
Send message
Joined: 11 Jun 11
Posts: 6
ID: 101863
Credit: 163,122,989
RAC: 2,084
321 LLR Silver: Earned 100,000 credits (486,141)Cullen LLR Silver: Earned 100,000 credits (167,151)ESP LLR Gold: Earned 500,000 credits (507,080)Generalized Cullen/Woodall LLR Silver: Earned 100,000 credits (351,786)PPS LLR Gold: Earned 500,000 credits (544,685)PSP LLR Bronze: Earned 10,000 credits (76,133)SoB LLR Amethyst: Earned 1,000,000 credits (1,754,185)SR5 LLR Bronze: Earned 10,000 credits (61,701)SGS LLR Bronze: Earned 10,000 credits (73,415)TRP LLR Bronze: Earned 10,000 credits (65,066)Woodall LLR Silver: Earned 100,000 credits (218,780)321 Sieve Gold: Earned 500,000 credits (523,891)Generalized Cullen/Woodall Sieve Ruby: Earned 2,000,000 credits (2,665,377)PPS Sieve Double Bronze: Earned 100,000,000 credits (142,388,893)AP 26/27 Bronze: Earned 10,000 credits (97,032)GFN Turquoise: Earned 5,000,000 credits (6,509,498)PSA Turquoise: Earned 5,000,000 credits (6,631,809)
Message 126750 - Posted: 12 Feb 2019 | 16:54:52 UTC - in response to Message 126741.

I cant remove and reattach. the remove button is greyed out.

bigsinky
Send message
Joined: 11 Jun 11
Posts: 6
ID: 101863
Credit: 163,122,989
RAC: 2,084
321 LLR Silver: Earned 100,000 credits (486,141)Cullen LLR Silver: Earned 100,000 credits (167,151)ESP LLR Gold: Earned 500,000 credits (507,080)Generalized Cullen/Woodall LLR Silver: Earned 100,000 credits (351,786)PPS LLR Gold: Earned 500,000 credits (544,685)PSP LLR Bronze: Earned 10,000 credits (76,133)SoB LLR Amethyst: Earned 1,000,000 credits (1,754,185)SR5 LLR Bronze: Earned 10,000 credits (61,701)SGS LLR Bronze: Earned 10,000 credits (73,415)TRP LLR Bronze: Earned 10,000 credits (65,066)Woodall LLR Silver: Earned 100,000 credits (218,780)321 Sieve Gold: Earned 500,000 credits (523,891)Generalized Cullen/Woodall Sieve Ruby: Earned 2,000,000 credits (2,665,377)PPS Sieve Double Bronze: Earned 100,000,000 credits (142,388,893)AP 26/27 Bronze: Earned 10,000 credits (97,032)GFN Turquoise: Earned 5,000,000 credits (6,509,498)PSA Turquoise: Earned 5,000,000 credits (6,631,809)
Message 126751 - Posted: 12 Feb 2019 | 17:00:30 UTC - in response to Message 126733.
Last modified: 12 Feb 2019 | 17:04:03 UTC

snip

bigsinky
Send message
Joined: 11 Jun 11
Posts: 6
ID: 101863
Credit: 163,122,989
RAC: 2,084
321 LLR Silver: Earned 100,000 credits (486,141)Cullen LLR Silver: Earned 100,000 credits (167,151)ESP LLR Gold: Earned 500,000 credits (507,080)Generalized Cullen/Woodall LLR Silver: Earned 100,000 credits (351,786)PPS LLR Gold: Earned 500,000 credits (544,685)PSP LLR Bronze: Earned 10,000 credits (76,133)SoB LLR Amethyst: Earned 1,000,000 credits (1,754,185)SR5 LLR Bronze: Earned 10,000 credits (61,701)SGS LLR Bronze: Earned 10,000 credits (73,415)TRP LLR Bronze: Earned 10,000 credits (65,066)Woodall LLR Silver: Earned 100,000 credits (218,780)321 Sieve Gold: Earned 500,000 credits (523,891)Generalized Cullen/Woodall Sieve Ruby: Earned 2,000,000 credits (2,665,377)PPS Sieve Double Bronze: Earned 100,000,000 credits (142,388,893)AP 26/27 Bronze: Earned 10,000 credits (97,032)GFN Turquoise: Earned 5,000,000 credits (6,509,498)PSA Turquoise: Earned 5,000,000 credits (6,631,809)
Message 126752 - Posted: 12 Feb 2019 | 17:02:56 UTC - in response to Message 126741.

Does this

>Once you attach your computer to PrimeGrid again, it will show the correct credit. You do, however, need to use the SAME EMAIL ADDRESS as you used originally. Account identification is based on your email address.

mean you can't change your email address without a loss of credits?


I cant reattach thats the point. i have closed down boinc. rebooted computer and restarted boinc. PG still shows zero, will not download any tasks and will not show correct credit amount[/quote]

Profile Michael GoetzProject donor
Volunteer moderator
Project administrator
Project scientist
Avatar
Send message
Joined: 21 Jan 10
Posts: 12589
ID: 53948
Credit: 182,130,831
RAC: 21,250
The "Shut up already!" badge:  This loud mouth has mansplained on the forums over 10 thousand times!  Sheesh!!!Discovered the World's First GFN-19 prime!!!Discovered 1 mega primeFound 1 prime in the 2018 Tour de PrimesFound 1 prime in the 2019 Tour de Primes321 LLR Ruby: Earned 2,000,000 credits (2,063,182)Cullen LLR Ruby: Earned 2,000,000 credits (2,005,249)ESP LLR Ruby: Earned 2,000,000 credits (2,001,789)Generalized Cullen/Woodall LLR Ruby: Earned 2,000,000 credits (2,145,754)PPS LLR Ruby: Earned 2,000,000 credits (2,770,189)PSP LLR Ruby: Earned 2,000,000 credits (2,632,269)SoB LLR Sapphire: Earned 20,000,000 credits (34,096,374)SR5 LLR Turquoise: Earned 5,000,000 credits (8,182,777)SGS LLR Ruby: Earned 2,000,000 credits (2,011,264)TRP LLR Ruby: Earned 2,000,000 credits (2,737,347)Woodall LLR Ruby: Earned 2,000,000 credits (2,195,123)321 Sieve Turquoise: Earned 5,000,000 credits (5,043,672)Cullen/Woodall Sieve (suspended) Ruby: Earned 2,000,000 credits (4,170,256)Generalized Cullen/Woodall Sieve Turquoise: Earned 5,000,000 credits (5,059,304)PPS Sieve Sapphire: Earned 20,000,000 credits (20,110,788)Sierpinski (ESP/PSP/SoB) Sieve (suspended) Amethyst: Earned 1,000,000 credits (1,035,522)TRP Sieve (suspended) Ruby: Earned 2,000,000 credits (2,051,121)AP 26/27 Turquoise: Earned 5,000,000 credits (7,090,096)GFN Emerald: Earned 50,000,000 credits (64,593,307)PSA Jade: Earned 10,000,000 credits (10,135,447)
Message 126753 - Posted: 12 Feb 2019 | 17:03:46 UTC - in response to Message 126750.

I cant remove and reattach. the remove button is greyed out.


Did you select PrimeGrid before trying to click no the remove button? If you have only one project, it's not obvious that you need to select that project prior to clicking on the buttons.

Are you using an account manager such as "BOINCStats BAM!" ? If so, first tell your BOINC client not to use the account manager.

If all else fails, you can uninstall BOINC, delete the BOINC data directory, and then reinstall BOINC.

____________
Please do not PM me with support questions. Ask on the forums instead. Thank you!

My lucky number is 75898524288+1

bigsinky
Send message
Joined: 11 Jun 11
Posts: 6
ID: 101863
Credit: 163,122,989
RAC: 2,084
321 LLR Silver: Earned 100,000 credits (486,141)Cullen LLR Silver: Earned 100,000 credits (167,151)ESP LLR Gold: Earned 500,000 credits (507,080)Generalized Cullen/Woodall LLR Silver: Earned 100,000 credits (351,786)PPS LLR Gold: Earned 500,000 credits (544,685)PSP LLR Bronze: Earned 10,000 credits (76,133)SoB LLR Amethyst: Earned 1,000,000 credits (1,754,185)SR5 LLR Bronze: Earned 10,000 credits (61,701)SGS LLR Bronze: Earned 10,000 credits (73,415)TRP LLR Bronze: Earned 10,000 credits (65,066)Woodall LLR Silver: Earned 100,000 credits (218,780)321 Sieve Gold: Earned 500,000 credits (523,891)Generalized Cullen/Woodall Sieve Ruby: Earned 2,000,000 credits (2,665,377)PPS Sieve Double Bronze: Earned 100,000,000 credits (142,388,893)AP 26/27 Bronze: Earned 10,000 credits (97,032)GFN Turquoise: Earned 5,000,000 credits (6,509,498)PSA Turquoise: Earned 5,000,000 credits (6,631,809)
Message 126765 - Posted: 12 Feb 2019 | 22:00:48 UTC - in response to Message 126753.

I cant remove and reattach. the remove button is greyed out.


Did you select PrimeGrid before trying to click no the remove button? If you have only one project, it's not obvious that you need to select that project prior to clicking on the buttons.

Are you using an account manager such as "BOINCStats BAM!" ? If so, first tell your BOINC client not to use the account manager.

If all else fails, you can uninstall BOINC, delete the BOINC data directory, and then reinstall BOINC.


Thanks i got it sorted

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Message boards : Problems and Help : how to get credit back on a reset project

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