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Message boards :
Problems and Help :
how to get credit back on a reset project
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i reset PG by mistake and now my credits show 0. i had 137M. i cant do anything with the project. it just sits there. it wont take new tasks and i cant delete it. any suggestions on how to get my credits back | |
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 mikey
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Joined: 17 Mar 09
Posts: 1028
ID: 37043
Credit: 461,847,218
RAC: 13,659
                  
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i reset PG by mistake and now my credits show 0. i had 137M. i cant do anything with the project. it just sits there. it wont take new tasks and i cant delete it. any suggestions on how to get my credits back
If you used something like BAM to install a project you must also use that to remove it. You have just over 134 million credits under your name so they aren't gone unless you had more than that. | |
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Michael Goetz Volunteer moderator
Project administrator
Project scientist
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Joined: 21 Jan 10
Posts: 12943
ID: 53948
Credit: 195,756,596
RAC: 152,358
                       
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i reset PG by mistake and now my credits show 0. i had 137M. i cant do anything with the project. it just sits there. it wont take new tasks and i cant delete it. any suggestions on how to get my credits back
Your credits are stored on the server, not on your computer. The only thing lost would be the tasks that were currently in progress on your computer when you detached.
Once you attach your computer to PrimeGrid again, it will show the correct credit. You do, however, need to use the SAME EMAIL ADDRESS as you used originally. Account identification is based on your email address.
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Please do not PM me with support questions. Ask on the forums instead. Thank you!
My lucky number is 75898524288+1 | |
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Dave
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Joined: 13 Feb 12
Posts: 2583
ID: 130544
Credit: 805,206,654
RAC: 331,931
            
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Try shutting down the BOINC manager, restarting machine to esnure all processes are killed & restarting BOINC manager. | |
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Does this
>Once you attach your computer to PrimeGrid again, it will show the correct credit. You do, however, need to use the SAME EMAIL ADDRESS as you used originally. Account identification is based on your email address.
mean you can't change your email address without a loss of credits?
AT Hiker | |
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Keith
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Joined: 8 Dec 13
Posts: 365
ID: 284516
Credit: 307,648,587
RAC: 206,267
      
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Does this
>Once you attach your computer to PrimeGrid again, it will show the correct credit. You do, however, need to use the SAME EMAIL ADDRESS as you used originally. Account identification is based on your email address.
mean you can't change your email address without a loss of credits?
AT Hiker
You can change your email address without issue.
But if you attach PG with one email, then detach it, and then try to attach it with a different email then it's like attaching a new account.
At the top of the "Your Account" page there is a section for changing your email, password, etc.
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My Primes
Badge Score: 2*1 + 4*2 + 5*2 + 6*11 + 9*2 + 10*1 = 114
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I cant remove and reattach. the remove button is greyed out. | |
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Does this
>Once you attach your computer to PrimeGrid again, it will show the correct credit. You do, however, need to use the SAME EMAIL ADDRESS as you used originally. Account identification is based on your email address.
mean you can't change your email address without a loss of credits?
I cant reattach thats the point. i have closed down boinc. rebooted computer and restarted boinc. PG still shows zero, will not download any tasks and will not show correct credit amount[/quote] | |
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Michael GoetzVolunteer moderator
Project administrator
Project scientist
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Joined: 21 Jan 10
Posts: 12943
ID: 53948
Credit: 195,756,596
RAC: 152,358
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I cant remove and reattach. the remove button is greyed out.
Did you select PrimeGrid before trying to click no the remove button? If you have only one project, it's not obvious that you need to select that project prior to clicking on the buttons.
Are you using an account manager such as "BOINCStats BAM!" ? If so, first tell your BOINC client not to use the account manager.
If all else fails, you can uninstall BOINC, delete the BOINC data directory, and then reinstall BOINC.
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Please do not PM me with support questions. Ask on the forums instead. Thank you!
My lucky number is 75898524288+1 | |
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I cant remove and reattach. the remove button is greyed out.
Did you select PrimeGrid before trying to click no the remove button? If you have only one project, it's not obvious that you need to select that project prior to clicking on the buttons.
Are you using an account manager such as "BOINCStats BAM!" ? If so, first tell your BOINC client not to use the account manager.
If all else fails, you can uninstall BOINC, delete the BOINC data directory, and then reinstall BOINC.
Thanks i got it sorted | |
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Problems and Help :
how to get credit back on a reset project |
